Pre-Order
How does the pre-order work?
✦ Collections for pre-order takes 2 to 4 weeks after the deadline of orders. Please take note that the ETA is subject to change. Constant updates will be posted on our socials under #cmbkupdates.
✦ Collection details can be found in the collection and product pages.
✦ After placing your order, confirmation will be automatically sent to your email. Please be sure to check your main inbox, spam and promotions folders.
✦ Production of the merch will start after the deadline of order. For updates, check our socials using #cmbkupdates.
How do I place an order?
✦ Click here to see our on going collections for pre-order.
✦ Add to cart!
✦ Fill up the needed information and continue to check out.
✦ Check your email for your order confirmation and payment details. Please be sure to check your main inbox, spam and promotions folders.
✦ Once paid, fill up the payment form until the deadline of payment. Confirmations will be sent via email.
Can I make changes or add more items to my order?
If the request is made before the start of production, we can accommodate your request. Just send us a message on our Twitter or Instagram or send us an email with your order number and request. However, once the pre-order period is closed, no further changes will be allowed.
Can I order from your previous collections?
Yes! You can order from many on going pre-order collections at the same time as well as from our available on-hand products.
What is the difference between pre-order and on hand?
✦ Pre-order items are collections that are made to order. Production takes 2 to 4 weeks after the deadline of orders.
✦ On hand items are items that are ready to shipped the next day after payment has ben processed.
✦ All items are tagged as pre-order or as on hand.
Where can I check updates on my order?
General collection updates will be posted on our socials under #cmbkupdates. For your order and payment status updates, you can check our masterlist.
Do you have a size guide?
Yes! You can find the size guide for each item below the photos.
FAQs
Will you open a new batch/restock sold out items?
We’ll be posting announcements for new batch and restocks on our socials.
What are the available modes of payment?
✦ GCash
✦ BPI (yes we have a QR code!)
✦ Maya
✦ Paypal (upon requests)
No, we do not have a COD option.
When is the deadline of payment?
Deadline of payment is usually 2 weeks after the deadline of orders. If a buyer fails to complete their payment and is unresponsive, their order will automatically be forfeited. No refunds (partial/full) are allowed.
No payment, no shipment policy.
Can I ask for a payment extension? Is there a late payment fee?
Yes, just send us a message beforehand regarding your payment extension request. We do not have a late fee but we have a no payment, no shipment policy.
What are your modes of delivery and how much is the shipping fee to my location?
Our mode of delivery is J&T Express.
✦ Metro Manila - Php 90
✦ Luzon - Php 100
✦ Visayas - Php 105
✦ Mindanao - Php 110
Can I update my delivery address and/or recipient details?
Yes, as long as your order has not yet been shipped. Just sent us a message on our Twitter or Instagram or send us an email with your order number and request.
Can I still cancel my order?
No, all orders are final and cannot be cancelled. Orders are not refundable.
How do I wash my merch?
✦ To best retain the quality of your merch, please turn the garment inside out and use either a gentle detergent to no detergent when washing. Do not soak and do not use bleach.
✦ For better results, hand washing is preferred and let your garment air dry.
✦ Machine wash in delicate, and place in a mesh laundry bag or wash bag inside out.
✦ Merch is safe to iron in low heat.